Consumer’s right to cancel the agreement

Consumer’s right to cancel the agreement

In case of digital content, which is not stored on a physical carrier, you have the right to choose whether you want the performance to commence before the lapse of the period for cancellation of the agreement (before the lapse of 14 days from the date of the agreement). If you are a customer you have the right to cancel a sales agreement concluded through the Website, without stating any reason for the cancellation, at any time before the expiry of a period of 14 calendar days which begins on the day the goods are delivered. You may cancel by a notice in writing which you leave at our address:

Level 30, The Leadenhall Building
122 Leadenhall Street
EC3V 4AB London (UK)

or by electronic mail to our electronic mail address

You do not have the right to cancel:

  • an agreement whose objects are sound or visual recordings or computer software delivered in sealed packaging, if the packaging has been opened upon delivery;
  • an agreement on delivery of digital content which is not stored on any physical carrier, if the making of the performance commenced upon your express consent prior to the lapse of the term for cancellation of the agreement, and upon you being informed by the entrepreneur of the loss of the right to cancel the agreement. 

If you cancel the agreement you must return the purchased products to us at the address given above. The products which you return should be packed in a proper manner, assuring defect-free shipping in the course of transportation. The costs of packaging and back shipment shall be incurred by you. You should include in the consignment information on the bank account number, to which the refund of your payment should be made. The right to cancel the agreement discussed in this point does not pertain to clients who are not consumers.

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