Terms and Conditions

SOFTIGER.CO.UK & SOFTIGER.UK TERMS AND CONDITIONS

  • Online store

These Terms and Conditions govern your use of the website accessed through softiger.co.uk & softer.uk (the "Website") and any orders you place through the Website. Please read the Terms and Conditions carefully as they affect your liabilities under the law. By using the Website, you are deemed to accept the Terms and Conditions and, before proceeding with an order, you will be required to show that you have read and understood them. If you do not agree to these Terms and Conditions, please do not register for use or use the Website. Please note that to purchase goods from the Website or to use or access certain areas of the Website, you will be required to register as an authorised user of the Website. You should print a copy of these Terms and Conditions for future reference.

  • Customer services

The Website is operated SOFTIGER Ltd., Level 30, The Leadenhall Building, 122 Leadenhall Street, EC3V 4AB London, (UNITED KINGDOM).

Contact details to Softiger:
e-mail: info@softiger.uk
phone: +44 203 8085200

  • Products and orders

The market in the goods is such that the specification, description and price of individual goods can change. In order to enter into a sales agreement via the Website, you need to make a selection with respect to products and number thereof and then perform actions in accordance with the instructions on the Website. You make the selection by adding products to your cart. You can change or cancel your order until your order is prepared for shipment. Current status of your order is available upon logging in to your account – when change or cancellation of an order ceases to be possible, the button enabling change or cancellation of the order becomes inactive. Your order is an offer to us to buy the goods of the specification and description at the price indicated. Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated by e-mail and in which case, there will be a concluded agreement between you and us. Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid. You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

  • Prices and payment methods

Product prices in the Website contain all components of the price except the cost of delivery of the goods by us to you. By forms of delivery selected by you, there are also indicated the costs of a given form of delivery of the products. We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price should be paid within 5 days from the date of conclusion of the agreement. The price due from you is the price indicated as inclusive of value added tax.

  • Shipment

The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place. You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately. Insofar as you report any transit damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you. In respect of any transit damage to goods reported to us after 48 hours of delivery, we shall require proof from you that the goods were damaged before receipt by you. The product shipping time covers the time we need to perform your order and the time for delivery of the products. We will try to deliver the goods to you within the time estimated for delivery.

  • Cancellation by us

We may cancel a contract if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made. We will usually refund any money received from you, using the same method originally used by you to pay for the product.

  • Consumer’s right to cancel the agreement

In case of digital content, which is not stored on a physical carrier, you have the right to choose whether you want the performance to commence before the lapse of the period for cancellation of the agreement (before the lapse of 14 days from the date of the agreement). If you are a customer you have the right to cancel a sales agreement concluded through the Website, without stating any reason for the cancellation, at any time before the expiry of a period of 14 calendar days which begins on the day the goods are delivered. You may cancel by a notice in writing which you leave at our address (SOFTIGER Ltd., Level 30, The Leadenhall Building, 122 Leadenhall Street, EC3V 4AB London) or by electronic mail to our electronic mail address (info@softiger.uk). You do not have the right to cancel:§    an agreement whose object are sound or visual recordings or computer software delivered in a sealed packaging, if the packaging has been opened upon delivery; §    an agreement on delivery of digital content which is not stored on any physical carrier, if making of the performance commenced upon your express consent prior to the lapse of the term for cancellation of the agreement, and upon you were informed by the entrepreneur of the loss of the right to cancel the agreement. If you cancel the agreement you must return the purchased products to us at the address given above. The products which you return should be packed in a proper manner, assuring defect-free shipping in the course of transportation. The costs of packaging and back shipment shall be incurred by you. You should include in the consignment information on the bank account number, to which the refund of your payment should be made. The right to cancel the agreement discussed in this point does not pertain to clients who are not consumers.

  • Product complaints

We warrant that:

a) the product will be delivered undamaged in the quantities ordered; and

b) the product will conform with the manufacturer's latest published instructions as set out on the website or in our product material at the time of your order. The product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the site or as on the product itself. It is your responsibility to ensure that you use the product strictly in accordance with those instructions. We try very hard to deliver products in excellent condition. However, if you tell us that the product is faulty, you agree to keep the product in its current condition available for us (or our agent) to inspect within a reasonable time. In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product.

  • Limitation of liability

Nothing in these terms and conditions shall exclude or limit:  

a) our Liability for (i) fraud; (ii) death or personal injury caused by our breach of duty; (iii) any breach of the obligations implied by s.12 Sale of Goods Act 1979 or s.2 Supply of Goods and Services Act 1982; or (iv) any other liability which cannot be excluded or limited by applicable law; or

b) your statutory rights as a consumer. Save as provided in clause (sentence) above, we shall have no liability for (i) loss of revenue; (ii) loss of actual or anticipated profits (iii) loss of, damage to or corruption of data; or (iv) any other indirect or consequential loss; and such liability is excluded whether it is foreseeable, known, foreseen or otherwise.

  • Privacy

Please see our Privacy Policy which forms part of these terms and conditions

  • Final provisions

These terms of use and your use of the Websites (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise under these terms of use. We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new terms and conditions. 

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